Frequently Asked Questions

You earn points by completing certain iz activities. This would include executing transactions and taking other actions related to iz’s features. Each of these has their own conversion rate to point.

If you have SADAD bills already registered with other banks, you can add them to iz by simply selecting "Add Bills" from the iz homescreen dashboard. iz will then fetch all your registered bills and only ask you to authenticate identity. How’s that for convenience? *Please note that when paying a bill, a widget will appear that allows you to add the biller to iz, provided that you haven't reached the predefined SADAD limit. However, if your bills weren’t previously registered with another bank, you can add them directly to iz by entering the bill details, authenticating your identity, and adding a nickname.

If you have an iz account, you can set up to 12 personal goals that function as separate goal accounts. These sit alongside your main account, and you can create and delete them as often as you want.

Well, as a student, we have a card designed especially for you. To apply, simply meet the following criteria: •Open a current account with the bank •Show proof that you are a university student with an active university email address •Show proof that you are between 18 and 30 years of age After meeting the conditions, you will also need to complete and sign a credit card agreement that outline all terms and conditions.

You'll need the following:
• A valid commerce registration number owned by an individual.
• A valid National ID.
• A valid KSA mobile number.
• Nafath authentication via Nafath mobile App.
•Personal and Business data including tax info, business income and number of employees.

Please note that registration only possible inside the kingdom of Saudi Arabia.

It’s time to split, and Qattah is the tool that lets you do it! Qattah is designed to help you keep track of shared expenses and balances with housemates, groups, friends, and family. And it’s not just for splitting the bill at restaurants! Qattah let’s you add expenses manually or pull them from your transaction history, so that you can split payments as you see fit. And with the iz smart engine, you get a feature-rich yet simplified, convenient service that handles all types of expenses

Saving is better when you do it together, and with Shared Savers you and one other person get to share the saving experience, and work towards a common goal. Please note that the consent of both users is required to transfer money out of Shared Savers goal account.

You can check for email address verification via the following: •Look for a checkmark next to your email address in the “Profile” section •Look for the “Verified” label next to your email address in the “Profile” details

An expense creator can mark expenses as paid (this action is irreversible) and send reminders to the other group members.

5% of the amount due or SAR 100 (whichever is higher).

Although both operate like a savings goal there are a few differences between them: •Your Emergency Jar has already been created for you •There is no specified target amount or end date associated with your jar •The maximum limit is SAR 9,999,999 •You can withdraw funds from your Emergency Jar without waiting •Your Emergency Jar is for your eyes only – at present, collaboration is not available •You cannot boost your Emergency Jar with roundups

You bet! We built Akthr just for customers like you; and if you are a registered Akthr loyalty program member, you will receive point each time you use your card.

You can turn on iz’s notifications by choosing the “Notification Preferences” from your “Profile” section.

Just like personal goals, you can either automate goal funding or do so manually: •Automatic/Recurring transfers This funding method can be used to create a standing order to move funds from your current account to your jar. This can be done weekly or monthly; and you can set an amount as per your preference. •Manual transfers (reminder) If you don’t wish to set up recurring transfers, iz can remind you to add funds to your jar either every week or month. You can then manually add funds at your convenience. Note that you can add funds only from your Alinma current account.

No, Qattah is simply friends and family helping one another. Qattah debts are not legally binding, and they represent informal information shared among group members. Because of this, the service does not guarantee the accuracy of information entered by users.

Funds in your Emergency Jar are always accessible. After all, it’s an Emergency Jar. To withdraw from your jar: •Go to your “Emergency Jar” •Select “Withdraw” •Enter the amount and choose the destination account for the transfer •Enter the one-time password (OTP) to confirm, and your funds will be withdrawn instantly

Every iz customer is entitled to one card only; but that’s because it’s a great card, packed with rewards and options that fit your lifestyle. However, if you already have an Alinma Bank current account, you can view all your cards linked to that account through iz. How far back can I track my transaction history with iz? One year from the current date.

Credit card payments are automatically deducted from your account on the 25th day of each Gregorian month.

Yes, indeed, and they can be made at any time online or via iz directly.

You cannot delete your Emergency Jar. There is no target amount or end date associated with your jar, so it doesn't need to be completed or closed. It will always be available for your use.

We surely hope it doesn’t come to this. And if there is anything we can do to help keep you as part of the iz family and experience, please let us know. But if closing your account is the right move for you, we understand. Simply call 8004414141 and one of our customer service specialists will be glad to help you.

iz doesn’t like to complicate things. If you’re in the mood for a structured savings process, then Personal Goals are the way to go. But for rainy days (or maybe dusty days), one jar is all you need. So no, you cannot create additional jars. But with your one Emergency Jar, you can add up to SAR 9,999,999 with unrestricted withdrawals.

100% of the available balance. It’s your money, and you know how to spend it responsibly.

30% of the card’s credit limit.

Great question! And because iz is committed to transparency, we are happy to provide you with the details. After the payment due date, the monthly profit margin is collected from the remaining payable amount. For example, consider a case where the card has a credit limit of SAR 10,000 and its monthly profit margin is 2%. If the full amount due is SAR 1,000, then the minimum payment required is calculated as -> 5% of 1000* = SAR 50, which is less than SAR 100. Thus, the minimum payment applicable will be SAR 100. On the payment date, once the minimum payment (SAR 100) has been settled, then the remaining amount shall fall due on the statement of the following month. The calculation of monthly profit margin would then be –> 2% of (total amount due (1000) – Payment made (100)) and will be deducted from the card and shall be due in the account statement of the next

Yes, iz allows you to set it and forget it. You can fully automate a bill payment for a specific date, either after paying that bill or by managing that bill via automation settings found in the bill details screen. There you can start, edit, or even deactivate bill payment automation.

You can check your points balance via the following steps: •Select “Earn” from the iz navigation bar •Check your dashboard to see your points balance

iz lets you submit your credit card request directly through the app. Simply go to the “Finance” section and follow the instructions.

You can easily verify your email address as follow:
• Look for a checkmark next to your email address in the “Profile” screen.
• Look for the “Verified” label next to your email address in the “business” details.

Simply select “Savings”, create a new goal, and then do the following: •Select "Collaborate" •Read and then accept the terms and conditions •Select a collaborator from your contacts (must be an iz user) •Your collaborator will receive an invite instantly on their iz app •They officially become a collaborator once they accept the request

If you are an existing iz customer, you can easily create your first goal from the Savings section on your dashboard. •Click on the “Savings” banner to learn about the feature •Click on “Add New” on the “My Goals” page •Choose from one of iz’s popular templates, or create a custom goal •Give your goal a unique name, with an achievable target amount and end date •Lastly, set up a funding method (automatic or manual – refer to question no. 3)

If you have an iz account, you can participate in an unlimited number of groups. These sit alongside your main account, and you can create and delete them as often as you want.

Look at you – paying it forward! That’s what the iz community is all about, and we make it easy to help friends and family. To pay a bill for someone else, just add the bill details, choosing the account you wish to use for the payment. Then verify your identity. Additionally, once a bill has been paid, you will see the full details of your payments along with other services such as automatic bill payments (excluding one-time payments), bill payment receipts, etc.

•Through the profile screen, you can reset password, by choosing Change password option.
•You will receive an auto call on your registered mobile number to confirm this action.

There are two ways you can fund your goal: • Automatic/Recurring Transfer while creating your goal, this funding method can be chosen to create a standing order to move funds from your main account to your goal account. This can be done every month or week. iz supports you by recommending an amount based on your target and end date. However, this can be changed as per your needs. • Manual Transfer (reminder) If you don’t wish to set up recurring transfers, iz can remind you to add funds to your goal account every week or month. You can then manually add funds at your convenience. You can add funds only from your Alinma SAR current account.

Existing iz users can simply do the following: •Tap on “Qattah” in the dashboard •Tap on “Create new Qattah” •Select participants from your contacts (up to 9 invitees, 10 total participants) •Enter the Qattah group details: image, name •Read and accept the terms and conditions •Create the group and send invites

Points are posted to your account within 1 to 5 business days depending on the transaction.

Shared Savers isn’t as much of a “we” type of thing as it is a “you and me” type of thing. So, only 1 collaborator can be invited to contribute, other than the goal creator.

Platinum! You read that correctly. You will be offered a Student Platinum card.

Yes, you will need to provide a digital signature on the Murabaha digital contract related to the card.

Once you create a Qattah group, it is perfectly OK to go ahead and add expenses, even if members have not yet been added. However, members won't see your requests until they join the group.

Trust is everything. When logging in you can mark any device (mobile, tablet, laptop, etc.) as trusted. A pop-up will appear if you attempt to log in from an unregistered device. You then have the option of adding it as a trusted device, or using it only once. To make your device trust, simply choose "Add to trusted devices". *Please note that you may add up to 5 devices (including those marked as trusted for the Alinma Internet app or online banking services).

When it comes to saving, every little bit matters; and with spare change roundups, iz rounds current account purchases to the nearest whole number and deposits the difference in your goal account. For example, if you spend SAR 2.90 on coffee, iz can round it up to SAR 3.00 and deposit SAR 0.10 in your chosen goal account. This way, you save as you spend, which helps you reach your goal faster. And as always, iz gives you options, allowing you to turn this feature on and off easily. Note that you can only use this feature for one goal at a time. However, you can switch goals any time from the “Details” page.

Your points are valid for up to one year from the date they were credited to your account.

The amount of money you can use daily for bill payments is based on your profile. If you reach your daily limit, we will send a reminder the next day that notifies you that your daily limit has been renewed.

The account holder that originates the goal is the sole owner goal account owner. As such, the owner grants power of attorney to the other participant (collaborator), giving them permission to transfer money in and out of the goal account.

That is absolutely possible; especially since your own responsible financial behaviors impact how you interact with iz over time. For your card, the credit limit will start at SAR 300, and can be increased up to SAR 1500 based on your payment history.

Absolutely! You have access to both.

Yep, iz is flexible, and that absolutely can be done. You can transfer money to a beneficiary at another local Saudi bank using their mobile number, email address, National ID number, or IBAN. Such transfers have a maximum daily limit of SAR 2500 (or your account limit, whichever is lower). For transactions up to SAR 2500, there is no need to add or activate the beneficiary. Just make sure the beneficiary bank supports IPS and is a Saudi citizen. For all other transfers, adding and activating beneficiaries are required.

iz understands – sometimes you may want or need a little money for a special purpose before you’ve reached your savings goal. But the purpose of the personal goals feature is to help you achieve your target on-time, and frequent withdrawals can hinder that. So, to make sure you don’t mess up a good thing, iz has a special process for withdrawals that helps you pause to consider your actions: •On your goal details page, select “Withdraw” •Read the instructions and select “Request to withdraw” •iz then implements a cooling off period of 5 hours, during which you can consider whether you really want to complete the withdrawal, after which iz notifies you •Once notified, the withdrawal will be enabled for 24 hours, and you will be able to withdraw all or some of the funds in the goal account •You can either select the notification or select “Withdraw” •Then enter a withdrawal amount (less than or equal to total saved) and choose a destination account (must be your own Alinma SAR current account)

With a traditional joint account, the two people who open the account do this together, and then have legal, equal ownership of it. With a Shared Savers goal account, the goal creator is the sole owner of that account. Anyone they invite to join is merely given Power of Attorney, which allows them to access and/or contribute to the funds within that goal account.

You can start redeeming your points when you have collected enough points, and they are active in your points balance.

Qattah is all about community; so, all members are able to add expenses to the groups they are in by doing the following: •Add an expense manually -Select a category, enter a description and amount, then split the expense among group users •Fetch from transaction history -Select a category, tap “Fetch from Transaction History”, select a transaction, then split the expense among group users •Split a bill -On the payment success page, tap on the split payment button, select a category, then split the expense among group users

With iz, you are given daily limits based on your profile. If you reach your daily limit, a reminder will be sent the next day informing you that your daily limit has been renewed.

You can redeem your points at any time through the Marketplace for a variety of items including electronics, gifts, vouchers, family adventures, and more. You can also redeem your points using the akthr portal.

Easy, peasy. After creating an expense, there are two ways to split it:
•Equally: The total amount is split equally among all members, with the member who added the expense choosing that iz option.
•Custom: The total amount is split as the member who added the expense sees fit, dividing it among other members in custom amounts by choosing that iz option.
 

Goal Creator As the creator of the goal, you will automatically be assigned the role of administrator. You will be able to: •Create a savings goal •Edit goal details and the cover photo •Set up and manage savings rules •Set up and manage boosters •Add or withdraw funds •Approve/reject collaborators' withdrawal requests •Collaborate with 1 person •Review your balance and activity •Close the goal You will, however, not be able to: •Remove a collaborator once an invitation has been sent •Withdraw without the approval of the collaborator Collaborator Once you accept an invitation to collaborate on a goal, you become a collaborator. As a collaborator, you will be able to: •Join the Shared Savers goal •View the goal details (amount, creation date, name, cover photo, end date, transactions) •Set up and manage funding rules •Enable boosters •Add or withdraw funds •Approve/reject goal creator’s withdrawal requests •Quit the goal You will, however, not be able to: •Edit goal details •Invite other members •Remove the goal creator •Close or delete the goal

You can do so much with iz, but you can’t do that, because security is very important, Therefore, you can only be logged in to one channel at a time; and each log in will time out automatically just make sure your data is safe, and your privacy secure.

Saving is more fun when done together; and the collaboration feature helps you save towards your goal along with a friend, sibling, partner, co-worker, etc. You can invite any iz user to contribute to your goal. To know more, select “Collaborate” and read the terms and conditions.

For your Platinum card, you have upper limit of SAR 1500. Increasing your limit to that level depends on the quality of your credit score, and your payment history.

iz is all about choice; and although we hope you always reach your goals, you can close a goal at any time. To do so, you first need to transfer all saved amounts from your goal account to your current account. To do this, simply select “Close Goal” and start the withdrawal request process. After 5 hours, you may empty your goal account, which will close it. Your goal account, once closed, cannot be reopened again; but you can always create another one.

No. Unfortunately, we do not offer temporary credit limits.

As a goal creator, to withdraw funds from the Shared Savers goal account, you will need the approval of your collaborator. Should they approve the withdrawal, the amount will be deposited into your current account. Similarly, as a collaborator, you will need the approval of the goal creator.

That depends on the items you order. Digital items, such as vouchers or promo codes, will be delivered immediately via email, including the redeemed item's serial number, PIN, or activation code. These can also be viewed/downloaded directly from iz by viewing your “Order History” and viewing the details of the order. Physical item will be delivered by the store within 5-7 business days.

Not a problem. You can unlock your account by simply resetting your password.

The admin is the person who created the group. He/She can add and remove members, edit group details, and delete the group

You can convert your points into Alfursan miles via the following: •Select “Earn” from the iz navigation bar •Select "Convert” •Your Alfursan miles program will be displayed •Choose the number of points you wish to convert in order to view the equivalent rate in Alfursan miles •Enter your Alfursan membership number Select “Convert points”

The digital world is all about biometrics – faces and fingers, right? Well, Face ID and Touch ID allow for fast, convenient, secure login; and you can enable or disable these functions as you see fit via the iz “Security preferences” section, which can be reached from your “Profile” section. We’ll even give you an automated call to get your consent to make the change, just as a measure of extra security.

To settle the Qattah dues, as a prerequisite you must receive a Qattah request from another user. Select the account from which you want to pay and confirm. There are two methods to settle your dues: •Select a single user and pay all of his/her dues in one go. •Select a single user and pay his/her expenses.

Both goal creators and collaborators are permitted to exit the goal and: •Withdraw their contribution without the approval of the counterparty •Leave all funds in the goal account •Request the full goal account balance, for which approval is required

Goals are considered achieved only when you reach your target amount; and iz gives you the permission to continue adding funds to your goal account despite passing your end date. You can also extend your end date at any time.

Credit card account statements are issued on the third day of each Gregorian month.

No, unfortunately, we currently do not offer additional cards. But rest assured that the card you have is loaded with features that fit your lifestyle and positively impact your financial life.

Not receiving emails? Could be that you did not verify your email address. As per Saudi Central Bank regulations, you must verify your email address in order to receive notifications; so please do that directly through iz.

All Qattah group members can see the group’s dashboard summary of amounts paid, amounts owed, and calculations for amounts owed. They can also see the net amount to be paid or collected.

Well, we hope you do a happy dance or, at the very least, smile; because by reaching your target, you’ve really achieved something. Good for you! As far as iz is concerned, when you accomplish your goal, it will be considered completed. Your goal will be shown under the “Completed” tab on the “My Goals” page, and you can withdraw the funds and transfer them to your current account at any time.